Last updated: September 2026

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I respect your privacy and want you to feel comfortable using this website.

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This Privacy Statement explains what personal information I may collect through this website, why I collect it, and how I look after it.

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Who I am

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This website is operated by Claire de Zoete, the author of Lottie and Arlo and the Quiet and Loud Day, based in New Zealand.

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If you have any questions about this Privacy Statement or how your information is handled, please contact me at:

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Email: hello@lottieandarlo.com

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What information I collect

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I only collect information that I need for the purpose for which it is provided.

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Depending on how you use the website, this may include:

• your name and email address if you subscribe to the newsletter

• information you provide when contacting me by email

• information you voluntarily provide when participating in a competition, giveaway or other activity

• technical information about how you use the website, such as browser type, device information and website activity, where this is collected through analytics or cookies.

Please do not provide personal information about children through this website unless specifically requested and accompanied by appropriate instructions.
 

How I use your information
 

I may use personal information to:
 

• respond to enquiries

• send newsletters or other communications you have chosen to receive

• provide resources or information you have requested

• administer competitions or promotions

• understand how people use the website and improve it

• maintain the security and functionality of the website

• meet my legal obligations.

I will not use your personal information for purposes that are unrelated to why it was collected without your consent or another lawful basis for doing so.
 

Email communications
 

If you choose to subscribe to my mailing list, I will use your email address to send you the communications you have requested.
 

You can unsubscribe at any time using the unsubscribe link included in my emails, or by contacting me directly.
 

Cookies and analytics
 

This website may use cookies and similar technologies to help the website function, understand how visitors use it and improve your experience.
 

I may use third-party services such as website analytics providers for these purposes.
 

The information collected may include technical information about your device, browser and interactions with the website.
 

You can control or restrict cookies through your browser settings. Some website functions may not work correctly if certain cookies are disabled.
 

Third-party services
 

This website may contain links to or integrations with third-party websites and services, including Amazon and social media platforms.
 

When you follow a link to a third-party website, that website's own privacy policy and terms apply.
 

I do not control how third parties collect or use information once you leave this website.
 

Buying the book
 

Lottie and Arlo and the Quiet and Loud Day is available to purchase through Amazon.
 

I do not process your payment, shipping or order information when you purchase the book through Amazon. Your purchase is subject to Amazon's own terms, privacy policy and applicable customer service and returns processes.
 

How I protect your information
 

I take reasonable steps to protect personal information from loss, misuse, unauthorised access, disclosure, alteration or destruction.
 

Where I use third-party service providers to help operate the website or provide services such as email or analytics, they may have access to information where necessary to provide those services.
 

How long I keep information
 

I keep personal information only for as long as I reasonably need it for the purpose for which it was collected, or as required by law.
 

When information is no longer required, I take reasonable steps to securely delete or dispose of it.
 

Your privacy rights
 

Under the New Zealand Privacy Act 2020, you have rights relating to your personal information.
 

You can ask me:

• what personal information I hold about you

• for access to that information

• to correct information that is inaccurate or incomplete

• questions about how your information is collected or used.

To make a privacy request, contact me at:
 

hello@lottieandarlo.com
 

I will respond to requests in accordance with applicable privacy law.
 

If you are not satisfied with how I have handled your personal information, you can contact the Office of the Privacy Commissioner of New Zealand.
 

Changes to this Privacy Statement
 

I may update this Privacy Statement from time to time to reflect changes to the website, services or legal requirements.

The latest version will always be published on this page.
 

Contact
 

If you have any questions about this Privacy Statement or how your information is handled, please contact:
 

Claire de Zoete
Author of Lottie and Arlo and the Quiet and Loud Day
New Zealand
hello@lottieandarlo.com